You may return most new, unused items within 30 days of delivery for a full refund. We will ask you to cover the return shipping cost.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping & Delivery Terms
Shipping is always free for you.
We ship items from multiple warehouse locations (in the EU - we have a warehouse in Poland and in Germany) therefore, sometimes your order, if includes multiple items, might be delivered in multiple packages. Shipping is always free so even if we sent your order with multiple packages, you don't pay for this.
We ship with multiple shipping providers depending on location of our warehouse.
Orders are processed and shipped within up to 7 working days. Delivery time depends on your location but typically does not exceed 10 working days.
We can ship to virtually any address within the EU. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider, shipping date estimates may appear on the shipping quotes page.
Shipping is always free for you. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound while estimating delivery timeline.